1
首页选择「有预订」
Select “有预订” (I have a reservation).
①有预订
②核验证件
③查找订单
打开手机里的预订确认信息，后面可能需要核对订单上的预订人姓名。
Keep your booking confirmation open. You may need the booker’s name shown on it.
SEEU · SELF-SERVICE CHECK-IN
到4楼4083，
在自助机办理入住。
准备好本人证件、手机和预订确认信息，按下方图文步骤登记并领取房卡。
Go to the kiosk in Room 4083 on the 4th floor. Have your ID, phone and reservation confirmation ready.
手机号只支持8位 / 11位先看位数，再按屏幕提示输入 →
Phone field: 8 or 11 digits only
提示“找不到订单”？输入订单上的预订人姓名继续 →Booking not found? Enter the booker’s name.
已有预订，按这几步办理
Already booked? Follow these steps.
2
使用本人证件核验身份
Verify your identity with your own document.
支持以下证件：
中国大陆身份证护照港澳居民来往内地通行证（回乡证）台湾居民来往大陆通行证（台胞证）
使用大陆身份证时，将证件放在指定读卡区域。使用护照、回乡证或台胞证时，按现场屏幕提示完成核验。
Supported documents: mainland Chinese resident ID, passport, Mainland Travel Permit for Hong Kong and Macao Residents, and Mainland Travel Permit for Taiwan Residents. Follow the kiosk prompts for your document.
忘带大陆身份证时，可选择「忘带身份证」，用微信或支付宝扫描机器当前显示的二维码办理核验。
If you forgot your mainland Chinese ID, select “忘带身份证” and scan the code currently displayed on the kiosk with WeChat or Alipay.
证件核验成功 ≠ 已找到订单。使用护照、回乡证、台胞证，或证件姓名与订单预订人不同，可能提示“找不到订单”。请按第4步输入预订人姓名。
Successful ID verification does not mean your booking has been found. If you use a passport or travel permit, or your ID name differs from the booker’s name, follow Step 4.
3
填写手机号：仅支持8位或11位
Enter your phone number: 8 or 11 digits only.
8位数字 / digits
11位数字 / digits
该输入框只支持8位或11位数字，输入后点击「确定」。
This field accepts only an 8-digit or 11-digit phone number. Tap “确定” (Confirm) after entering it.
号码位数不符合时，不要随意删改或补位。请联系前台协助处理。输入手机号后若仍找不到订单，继续看下一步。
If your number has a different length, do not shorten it or add random digits. Contact reception. If no booking is found, follow the next step.
4
找不到订单？输入预订人姓名
Booking not found? Enter the booker’s name.
以下情况可能无法直接匹配订单：
- 使用护照、港澳回乡证或台胞证核验。
- 使用大陆身份证，但证件姓名与订单上的预订人姓名不一致，例如由家人、朋友代订。
This can happen with passports or travel permits, or when the name on your mainland Chinese ID differs from the booker’s name—for example, when someone else booked for you.
请在页面输入“订房时订单上的预订人姓名”，再进行下一步。
以预订确认信息为准；他人代订时，不要直接填成当前办理人的姓名。
Enter the booker’s name exactly as shown on your reservation confirmation, then continue. If someone booked for you, use that person’s booking name.
操作示意 · 非机器截图 / ILLUSTRATION
找不到订单 / Booking not found
↓
订单预订人：王小明（示例）
王小明
Use the actual name on your booking; “王小明” is an example only.
输入后仍找不到？请把预订确认信息准备好，联系前台协助查询。
Still not found? Have your booking confirmation ready and contact reception.
5
核对订单，按提示完成付款
Check the booking and complete any requested payment.
✓房型与日期
✓入住人数
✓付款状态
核对房型、入住及离店时间、入住人数。若机器提示付款，核对金额后按提示操作，并等待支付成功。
Check the room type, stay dates and guest count. If payment is requested, check the amount, follow the prompts and wait for confirmation.
如果您已付款，但机器仍提示需要支付，请先联系前台核对。
If you have already paid but the kiosk requests payment again, contact reception first.
6
登记同行人，领取房卡
Register accompanying guests and collect your key card.
①点击「入住」
②添加同住人
③领卡并入住
在订单页点击「入住」。有同行人时选择「添加同住人」，逐一登记后选择「已全部登记」。核对房间号，再点击「领卡并入住」，按机器提示领取房卡。
Tap “入住”, register each accompanying guest with “添加同住人”, then select “已全部登记”. Check your room number, tap “领卡并入住” and collect your key card as prompted.
还没预订？在机器选择「无预订」
No reservation? Choose “无预订” on the kiosk.
- 核验本人证件：支持证件见上方第2步。
- 输入手机号：仅支持8位或11位，其他位数请联系前台。
- 选择房型、入住及离店日期，核对金额并按提示付款。
- 登记所有入住人、领取房卡，按第6步完成。
Verify your ID, enter an 8- or 11-digit phone number, choose your room and dates, then pay as prompted. Register all guests and collect your key card. Contact reception if your phone number has a different length.
需要帮助，联系前台
手机号无法输入、输入预订人姓名后仍找不到订单、付款状态不明或未出房卡，请联系我们。
Contact us if your phone number is not accepted, the booking is still not found after entering the booker’s name, payment status is unclear, or no card is issued.
拨打前台 177 2748 5741微信 / 电话：17727485741